Service event details: Title: Degradation for OneWeb Network Type: Incident Impact: Degraded From: 2025-10-24 20:54:38 UTC Until: 2025-10-25 00:27:00 UTC Summary: Your services might be experiencing short intermittent degradation in service due to a payload software issue onboard two vehicles. Issue has been identified and teams are in the process of putting a plan together to mitigate the issue.
RESTORED - Payload files were uploaded to the vehicles successfully and services have resumed to nominal levels. Majority of the intermittent degradations were observed over Japan, Australia, East coast of South America and North America regions.
UPDATE: 23:30 UTC - Our engineers have carried out mitigation steps and services should be resumed soon. An ETR of 01:00 UTC has been provided but we are pushing to get this resolved sooner.