Service event details: Title: Outage for OneWeb Network Type: Incident Impact: Outage From: 2025-11-09 04:45:59 UTC Until: 2025-11-09 06:25:00 UTC Summary:
UPDATES: 09-11-2025 07:48 UTC The service recovered at 06:25 UT and has been stable since.
09-11-2025 06:31 UTC WAN links were restored at 04:53 UTC. The issue is suspected to be power-related. The on-site engineer has arrived at the site and is investigating the root cause of the power issue. Additionally, NOC and L3 Gateway teams are currently performing GN component restarts as part of the ongoing service restoration efforts.
09-11-2025 05:31 UTC Darwin SNP is isolated since 04:45 UTC. Further updates to follow.
Nov 8, 20:45 UTC
Completed -
The scheduled maintenance has been completed.
Nov 7, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 UTC
Scheduled -
OneWeb Ref: EVT0028292
Title: Expedited Planned Maintenance OneWeb Network impacting Jakarta_SNP Type: Expedited Maintenance Impact: Degraded From: 2025-11-07 07:00:00 UTC Until: 2025-11-07 10:00:00 UTC Summary: REASON FOR MAINTENANCE: Expedited network maintenance at Jakarta_SNP. This work is being completed by a 3rd Party Vendor in the region to avoid an unplanned outage in the future. We apologize for the short notice.
MAINTENANCE WINDOW: 2025-11-07 07:00:00 [UTC] to 2025-11-07 10:00:00 [UTC]
EXPECTED IMPACT: Intermittent outages are possible during the maintenance window.
Nov 6, 08:07 UTC
Resolved -
Service event details: Title: RESTORED: Outage for OneWeb Network Type: Incident Impact: Outage From: 2025-10-29 11:28:57 UTC Until: 2025-10-29 11:53:00 UTC Summary: Your services may have experienced an outage when being served by Jakarta SNP RESTORED: Support teams have confirmed Services have remained stable. We apologise for any inconvenience caused.
UPDATE: 2025-10-29 13:30:00 UTC: A maintenance activity had unexpected impact to services served by Jakarta SNP, this was reverted and service have remained stable. Support teams are investigating the cause and confirming service stability.
Oct 29, 15:28 UTC